Hotel Pod Lipou

Uniquely beautiful surroundings and nice and cozy wellness (with extraordinary massage services) are the only two things that were good about this hotel. What is dragging the quality of this hotel down is the completely incompetent staff and poor services. The room was quite nice, but very hot and with not working thermostat. Had to report it repeatidly to get an answer - it's because the AC is switched off and they will not turn it back. Even though we understood, an apology would have been nice. Minibar not working, waiters not able to remember simple orders and bringing incorrect drinks nor able to provide any details/recommendations when it comes to wines... The last straw was the following: we had half-pension pre-paid, but it was really weird as after the dinner they tried to charge us with it again. When we challenged them about it explaining that we already have it pre-paid, they tried to provide us with some weird explanation but nobody warned us about it in advance...only when we refused to pay for it. Overall it looked as if the whole staff was hired just a day before not knowing anything about the hotel. Only the wellness receptionist was nice and knowledgeable. The breakfast buffet was generous and nice, but the dinner buffet was definitely not 4* quality, all the food was cold at 7pm already and meat dry. For some of us it was not the first stay, but for all of us the last - that's for sure. It's a pitty.